Jennifer will look into Ingram's
info from vendor --jennifer, Mon, 17 Dec 2007 11:20:59 -0500 reply
Ingram has greatly increased its CT presence in the past few years, and has participated in the CLC bid process for several years now.
There are no obligations, either per order or annually, with a new account, and a new account also gives us access to ipage, their free, online collection development and ordering tool. The vendor rep is available for a demo if we're interested.
Full cataloguing and processing services are available, from simply covers to shelf-ready material, and the CLC contract allows for free MARC records, OCLC- and LC-quality.
Selection lists. ipage offers a host of pre-built selection lists, but these are geared more toward public libraries -- what may be better for our needs is their free pre-approval program, called the Advanced Buyer's Checklist (ABC) program -- this provides subject-area lists based on Ingram buy levels and binding types, e.g., we could see the top 5% of health-related titles, in hardcover, weekly.
EDI. They're fluent in most ILS languages. ipage also supports a grid ordering system so that we can pass additional information to them, as needed -- fund codes, location codes, etc. The process is quite simple -- we decide whether to test just ordering, or also electronic confirmations and invoicing, our rep will submit a request for setup, and we submit a test order for review. Once everything is in place, Ingram will move us into production.
Here's a copy of the discount info. via the consortium deal (I can forward the formatted document to anyone who is interested):
Ingram Library Services Inc. offers the following special discounts and terms to members of the Connecticut Library Consortium
(Contracts CLC 2007-01 and CLC 2007-02)
Effective Date: July 1, 2007 through June 30, 2009
Discounts apply to Adult, Children’s/Juvenile and Young Adult Materials:
Book Binding/Presses Discount % Trade Hardcover 46.1% Reinforced Trade 46.1% Non-Trade and Short Discount 8.0% University Press 17.0% Technical Books 8.0% Quality Paperbacks 40.5% Mass Market Paperbacks 40.5% Foreign Language 0-46.1% * Publisher’s Library Binding 20.0% Large Print 0-46.1% Discount is based upon binding or press per ISBN ordered.
With Ingram, these special discounts also apply to our Continuations and Standing Order Programs.
Audiovisual Materials Discount % DVD 28.0% Spoken word audio (Abridged or Unabridged) Trade = 45.0% Short = 10%
All Net Titles 0.0% with no service charges
Payment Terms: Payment terms under this offer shall be 1% 10 Days/Net 30 Days. Payment is required for invoices within these terms even when a purchase order has not been completed. Ingram does not invoice for firm-order items until they have been shipped. Ingram offers a 1% cash discount on payments made within 10 days of statement date. Credit card payments are not eligible for this discount. Payments must be postmarked by the 10th of the month to qualify for the 1% discount. This discount is shown on your invoice and must be taken at the time the invoice is paid and cannot be taken retroactively. These additional savings can be substantial when you take advantage of the prompt payment discount.
While other vendors demand payment from invoice date, Ingram’s terms are calculated on statement date at the end of each month. With payment due 30 days from statement date, the customer’s payment is due an average of 45 days from invoice (30-59 days). Ingram reserves the right to assess a late charge on all past due invoices.
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Freight Terms: Orders will ship FOB Destination with Ingram-paid freight from your Ingram-designated distribution centers. Ingram-paid freight terms apply to consolidated orders placed by the Library from your Ingram-designated Primary and Secondary distribution centers. Distribution center is subject to change by Ingram to provide the best service for your Library. Items receiving processing and cataloging services may ship from a single distribution center exclusively. The Library may choose to place book orders from other than the Ingram designated distribution centers. Please be aware that for those orders, the Library will pay shipping charges averaging 3-7% of the total invoice price and the books will not receive processing or cataloging.
Ingram will set up accounts for any school and special libraries to receive two shipments per purchase order. Any in stock, non-processed book will ship within 24 hours of order entry. Any remaining titles will then be placed on backorder for a period of time specified by you. Standard is 45 days. At the end of the backorder period, all books that have come into stock will ship, and any remaining titles will automatically cancel. This second invoice will be marked as final. Ingram has found that this order type is especially helpful to schools and small libraries. By keeping shipments down to one initial shipment and one final shipment and by giving you a final invoice, it is easier to track and close purchase orders.
Ordering: Ingram can accept orders by toll-free phone, toll-free fax, mail, electronically, (email and/or EDI – Electronic Data Interchange), through FlashBack?, or through ipage. All orders receive immediate online order entry; phone and electronic orders receive title and stock verification. For ease and efficiency, we can confidently claim to be the best in the business in order entry.
Account Set-up: After initial contract set-up, it is the responsibility of each Library to inform Ingram’s Account Services Department that they wish to set up a new account under the terms of this contract. Ingram cannot issue credits for accounts failing to follow the proper notification and account set up procedures. Libraries wishing to establish a new account will be asked to complete an Ingram New Account Application and Terms of Sale Form. When setting up an account under the terms of the contract, the Library will be asked to provide a copy of their tax exemption certificate. Any item ordered prior to the start date of these Contracts is not eligible to receive the terms of the Contracts. This applies to all backorders, standing orders, and firm orders placed prior to the enactment of this offer. Should a member receive a previously ordered item after the Contracts are in effect, previous discounts will apply.
ipage: With an ipage Basic subscription, available at no charge to Ingram customers, libraries have access to our most current inventory, including real time stock check. ipage Essential, which offers schools easy-to-use ordering capabilities and other premium features, is also available at no cost. Ipage also includes online quotations and ‘do not exceed’ ordering capabilities. Advanced and Professional level subscriptions are available for a fee for libraries that desire the more advanced features those levels offer. Please visit our website at www.ipage.ingrambook.com to subscribe.
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Processing and Cataloging Options: Processing prices are based on use of Ingram standard processing supplies. Any non-standard supplies would need to be provided by the library. Any processing options chosen by the library will receive the current pricing in place at the time each option is added to their profile. Please note that the following options are for book product only, unless otherwise noted.
Processing Cost Catalog card set $0.85 per set MARC record, card set and barcode $1.05 per book Catalog kit: catalog cards, circulation card, pocket, spine and pocket label $0.75 per kit, unattached Fully processed: Attached Mylar jacket or label protectors, spine label, barcode, and MARC record via FTP/ipage. $1.19 per book Mylar jacket, affixed $0.65 per jacket Mylar jacket, loose $0.60 per jacket Kapco paperback cover $1.99 per book Shelflist card only $0.20 per card Theft Detection (insertion inside book) $0.45 per book Heckman Binding $4.95 per book Cataloging Cost Barcode Label $0.20 per label Spine label $0.20 per label MARC record / FTP or ipage No charge
Ingram Contact List: To reach Ingram Library Services dial (800) 937-5300. Your call will be answered by an automated voice system that will offer several prompts to assist you in reaching the correct department.
• Cathy Suehisa, Account Manager Ext. 37476 Email: cathy.suehisa@ingrambook.com • Customer Care Press Option 1, then 1 Email: ILSCustomer?.service@ingrambook.com To discuss concerns or issues regarding your account • Brandy Perryman, School Sales Representative Ext. 35762 Email: brandy.perryman@ingrambook.com For Information on Programs and Services for K-12 Schools • To Place a Book or Audio Order Press Option 1, then 2 • To Place a Video Order Press Option 1, then 3 • Account Services Ext. Option 1, then 4 To Set Up / Update an Account • To Check Stock Status Press Option 1, then 5 • Toll-Free FAX Ordering 800-677-5116 • Credit Department 800-937-8100 • Technical Support 800-937-7978
Remittance address: Ingram Library Services Inc., P.O. Box 277616, Atlanta, GA 30394-7616 Please mail only payments to this address. All other correspondence should be sent to: Ingram Library Services Inc. One Ingram Blvd., La Vergne, TN 37086-1986 updated 07/06/07 ds